Frequently Asked Questions
What makes the TranquilLuxe Bamboo Sheets better than regular cotton sheets?
TranquilLuxe Bamboo Sheets are softer, cooler, and more breathable than cotton. The natural bamboo fibres wick away moisture and regulate temperature, keeping you cool and comfortable all night. Plus, bamboo requires less water and fewer resources to grow, making it a more sustainable choice for you and the planet.
Do TranquilLuxe Bamboo Sheets get softer over time?
Yes - one of bamboo’s most loved qualities is that it becomes even softer with each wash. The natural fibres gently relax, giving your sheets an increasingly silky, cloud-like feel while maintaining their strength, smoothness, and long-lasting quality over time.
Are TranquilLuxe Bamboo Sheets durable and long-lasting?
When cared for properly, bamboo sheets are remarkably strong and durable. The fine fibres resist pilling, tearing, and fading while remaining luxuriously comfortable. With gentle, regular washing, TranquilLuxe sheets retain their soft texture and lasting comfort for years to come.
Are TranquilLuxe Bamboo Sheets OEKO-TEX® certified?
Yes - our bamboo sheets are certified to OEKO-TEX® Standard 100, meaning they’ve been independently tested for over 100 harmful substances. This certification ensures that our sheets are safe for even the most sensitive skin and meet the world’s highest standards for textile safety.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at tranquilsanctuaryco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.