Frequently Asked Questions
How long does it take for your nasal strips to work?
Our nasal strips are designed to begin supporting nasal airflow as soon as they are applied correctly. Individual experiences may vary, but they can be applied right before bed as part of your nightly routine to support easier breathing and a more comfortable night's sleep.
Will your nasal strips stay on while I sleep?
Yes. Our nasal strips are made with a secure adhesive designed to help them stay comfortably in place throughout the night. For best results, apply the strip to clean, dry skin free from oils, moisturisers, or dirt to ensure a secure fit while you sleep.
Are your nasal strips safe to use every night?
Yes. Our nasal strips provide a simple, drug-free way to support easier breathing while you sleep. They work by gently lifting the nasal passages from the outside of the nose and do not contain medication. Always follow the instructions provided and discontinue use if irritation occurs.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at tranquilsanctuaryco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.